Terms of Use

 

Key Points You Should Know

(This is a quick summary – the full Terms & Conditions still apply)

 

  • Custom-made – All supplements are made just for you, so no cancellations or returns once production starts (unless faulty).
  • Not medical advice – Our products support general wellness, not diagnosis or treatment.
  • Subscriptions – Auto-renews until you cancel.
  • Payment – Major cards, PayPal, and bank transfer accepted. Your bank may charge fees for foreign currency.
  • Import costs – International customers cover customs duties and taxes.
  • Delivery – You are responsible for the correct delivery address.
  • Privacy – We protect your personal and health data, sometimes using secure storage outside the EEA.

  • Faulty orders – Tell us within a reasonable time- that is within two months.

     

This page (and any referred documents) contains the Terms and Conditions for the supply of the products listed on https://www.artofyou.life. You will be asked to confirm your acceptance of these Terms and Conditions during the checkout process, and placing an order indicates your agreement to be bound by them.”If you have any questions, please contact our Customer Experience team before placing an order. These Terms and Conditions have been written with the consumer in mind, and we've included a glossary of frequently used terms to enhance your understanding.

 

Glossary:

  • Contract - Any purchase of items from our site, made between us and you, which is subject to these Terms and Conditions.
  • Conditions - The standard terms of sale, including the Returns Policy and any special terms confirmed by us in writing.
  • Goods - The products or services sold to you in accordance with our Terms and Conditions.
  • We – "We," "Us," and "Our" all refer to Art of You BV.

 

Subject of the Agreement

By purchasing our personalised supplements, accessing our website, or otherwise engaging with Art of You BV, you enter into a legally binding agreement with us. This agreement is governed by these Terms & Conditions, our Privacy Policy, and any specific conditions confirmed in writing. You confirm that you have the legal capacity to enter into this agreement and that you provide true, accurate, and current information to us.

 

To help you navigate these Terms and Conditions, we've included headings throughout the document. If you need to reach us, please email support@artofyou.life . Please note that any transaction you make through our website is with our legal entity, Art of You B.V., which owns and operates Art of You BV.


Our company is registered with the Dutch Chamber of Commerce under number 97196894. Please note that all payments made to us are processed by Art of You B.V. 

 

Our Privacy Policy forms an integral part of these Terms & Conditions and is binding upon you. By agreeing to these Terms, you also agree to the terms of our Privacy Policy, which sets out how we collect, store, and process your personal data, including health-related information.

 

About the use of this website and our communication

By placing an order on our website, you agree to be bound by These Terms and Conditions. Our website is provided to you for your personal use only. If you choose to access this website from outside the Netherlands, you are responsible for compliance with local laws if and to the extent local laws are applicable. We have made every effort to display the products as accurately as possible, but cannot guarantee that the product images you see displayed on your screen are a totally accurate representation of the actual merchandise, due to, among other reasons, the technical difference in monitors or screens you may use. By placing an order through our website, you confirm that you are legally capable of entering into binding contracts, that the personal information which you provide when you register as a customer and place an order is true, accurate, current and complete in all aspects, and that you do not impersonate any other person. We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represent the full functionality, accuracy, and reliability of the website. To improve our services and for training or verification purposes, we may record calls and retain copies of emails. For more details on how we handle your personal data, please see our Privacy Policy.Our employees and agents are not authorised to vary these Terms or make binding promises about our products, unless confirmed in writing by us. This does not affect your rights if you have been given misleading information in breach of consumer protection lawAll specifications, drawings and particulars of weights, sizes and performance issued by us are approximate only.

 

No Medical or Telemedicine Services

Art of You BV does not provide medical, diagnostic, or treatment services, and is not a telemedicine provider. All information, supplement formulations, biomarker analysis results, and recommendations provided by us are for general wellness purposes only and should not be considered medical advice. You must seek independent professional medical advice before making any health-related decisions, particularly if you have or suspect you have a medical condition, are taking prescription medication, or are pregnant or breastfeeding. Our services are not intended to diagnose, treat, cure, or prevent any disease.

 

Service Limitations & No Guarantees

All personalised supplements, health reports, and biomarker analyses provided by Art of You BV are intended for general wellness purposes and are not guaranteed to produce any specific results. The effectiveness of supplements may vary from person to person. Biomarker and health analysis results are based on the data you provide and, where applicable, laboratory testing, and may contain inherent limitations or inaccuracies. You acknowledge that any decisions you make based on our products or information are made at your own discretion and risk.

 

User Responsibility for Health Decisions

You acknowledge that:

  • You are solely responsible for your own health and wellness decisions.
  • Any action taken based on our recommendations or supplement formulations is at your own risk.
  • It is your responsibility to inform your healthcare provider of any supplements you take.
  • You will not disregard medical advice from your healthcare professional based on information received from Art of You BV.

 

Formation of the Contract

When you place an order, you are making an offer to purchase goods from us. We will confirm receipt of your order by sending you an order acknowledgement email, which confirms that we have received your request but does not yet create a binding contract.

 

A contract is formed only when we send you an order confirmation (or dispatch confirmation) email, at which point we accept your order and the goods are shipped. If we are unable to accept your order, we will inform you by email and you will not be charged.

 

In the unlikely event that the goods you have ordered are no longer available or if there has been a pricing error, we will notify you promptly. If we cannot fulfil your order, no contract will be formed. If we offer substitute goods, you may choose whether to accept them. If you decide not to accept the substitute goods, you will not have to pay the return costs.

 

Pricing policy

Our website displays all prices in Euro and may vary where applicable. Please note that special sale offers may have limited periods of validity. We make every effort to ensure that prices shown are accurate. If we discover an error in the price of a product you have ordered, we will inform you as soon as possible. If the correct price is higher than the price shown at the time of your order, you may either reconfirm your order at the correct price or cancel it for a full refund. We are not obliged to honour orders where the pricing error was obvious and could reasonably have been recognised by you as a mispricing.”

 

VAT

All prices shown on the website are inclusive of VAT. Where applicable, VAT is zero-rated based on "Zero rating books and produced matter for VAT (Notice 701/10)". 

 

Subscription and Auto-Renewal (if applicable)

If you purchase our personalised supplements on a subscription basis:

  • Your subscription will automatically renew at the end of each billing period unless cancelled in accordance with these Terms.
  • You can cancel your subscription at any time via your online account or by notifying us at support@artofyou.life at least 30 days before your next scheduled billing date.
  • Prices for subscriptions may change; you will be notified at least 30 days in advance of any changes.
  • If you cancel after your renewal payment is processed, you will receive the supplements for that period but will not be entitled to a refund.

 

Payment

We accept Visa Debit/Credit, MasterCard, American Express, Klarna, and Bank Transfer. Payment from your card will be taken after ordering. All credit and debit cardholders are subject to validity checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. Payments made by credit card will only be debited from your account after the goods have been shipped.

 

Payment may be made in the currency relevant to the country of delivery, using any of the methods indicated on our website. The exchange rate will be set by your bank or credit card provider, who may also charge you an additional administration fee.

 

All payments are processed securely, and your payment information is handled in accordance with our Privacy Policy.

 

Description of Products and Availability

If an item sells out we will take it off display as soon as possible. If items that you order should be out of stock, or delayed for any reason, we will try to contact you, or if we receive no response to our e-mail we will continue to process the remaining items of your order. If an offer is subject to a limited period of availability or is made subject to conditions, this will be explicitly mentioned in the offer. All product descriptions, health reports, and supplement recommendations are for general wellness purposes only and are not a substitute for professional medical advice.

 

Shopping, Registering as a Client and Placing an Order

We have tried to make shopping with us as easy as possible, e.g. you can filter by type of product. If you would like to place an order, please first register as a customer with us. You will then be given a unique personal log-in name and password combination by email. Your personal details will be stored behind your log-in name and password and can only be accessed and changed by you. As soon as you have a log-in name and a password, you can place an order. You could select your products before you register, but before you can check out you will need to go through the registration process. After you have registered, if you wish to place an order, select the goods and choose the product that you want, and press “Add to shopping cart" button. When you have finished shopping, click on the "Check-out" button. This starts the payment process. Check your details carefully and enter the address you want your order delivered to. Once you have placed an order, it will then be confirmed by email. Please check your order and the confirmation thoroughly. It is important that you give a correct and personal email address when you register in order to avoid errors. Please make sure that your SPAM filter does not cause you not getting our messages. When placing an order you have agreed that these Terms and Conditions apply to such order.

 

Delivery

When your order has been shipped, we will send you a dispatch confirmation by email. This will include a tracking number of your parcel in order to track its progress. We send your order(s) with DPD, UPS, Royal Mail, DHL, TNT, and in special cases, a courier pallet service. The place of delivery is the shipping/delivery address that you provide in your order. We aim to process your order within 24 hours. Delivery times to Netherlands addresses is dependent on the product. This will be displayed on the product page.

 

If your order cannot be delivered, it will be returned to us. We will contact you upon receipt of the returned package to arrange redelivery. If the delivery failure was due to an incorrect address provided by you or your unavailability at the delivery address, additional shipping costs may apply for resending the order. Returned packages will be held for a reasonable period, after which they may be disposed of if no redelivery instructions are received.Please note that it's not possible to have your order delivered to a P.O. Box.

 

If the goods are lost or damaged in transit, please let us know promptly, so that we can make a claim against the carrier. We will offer you the choice of a replacement or a full refund. Please see the Returns Policy for further details.

 

Cancellation and Return Policy

This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty of miss-described. All orders can be cancelled up until the supplement formulation is approved for production. At this point we can provide a refund for the order should you wish.

 

Once your supplement formulation is approved for production, no further changes can be made to the order, meaning we will be unable to cancel or amend supplement formulation or product specifications. This is a strict policy due to our automated production process, as orders are accepted into our production run immediately.

 

Please check your order upon delivery and notify us of any issues as soon as possible so we can resolve them quickly. Prompt notification helps us verify whether the issue was caused during production or by the courier. This does not affect your statutory rights, including your right to make a claim within the applicable legal warranty period.

 

All of our products come personalised to our customers’ specification. As a result of which we are unable to accept returns. In accordance with Article 16(c) of the EU Consumer Rights Directive (2011/83/EU), you acknowledge that your right of withdrawal does not apply to goods made to your specifications or clearly personalised. Once your order has entered production, it cannot be cancelled, returned, or refunded, except in cases of fault as set out in these Terms. Please note that our personalised supplements and any recommendations provided are intended for general wellness purposes only and do not constitute medical advice.

 

Complaints Procedure

We strive to deliver the best possible information, products, and services. However, if you have any complaints or comments, we encourage you to contact us by phone, email, or chat, clearly explaining your feedback. We are committed to responding to your communication within 48 hours.

 

Faulty Goods

If you discover an issue with your goods, please notify us as soon as possible after delivery so that we can resolve it quickly. Notification within two months of discovering the defect will always be considered timely, in line with your statutory rights.

If the goods are faulty upon delivery, you may reject the order and request a full refund upon returning the items. If a defect becomes apparent at a later stage, you are entitled to a repair or replacement. If repair or replacement is not possible within a reasonable time, you may request a price reduction or a full refund.

Your rights under this section apply for the full legal warranty period as provided under Dutch and EU consumer law.

Please note that claims will not be accepted if the fault is the result of deliberate damage, negligence, improper use, normal wear and tear, or failure to follow the provided instructions.

 

Returns Process

For orders delivered to a Netherlands address, if you want to return any faulty products in line with our Return Policy, please contact our Customer Experience team. Once the return is approved, we will reimburse the amount you paid within 30 days.

 

In the event that the wrong product has been sent to you, we will refund the amount you paid for your purchase with us, including the original shipping cost. Any costs incurred on your behalf for the return of the wrong item will also be refunded by us once we have received the goods from you.

 

Ordering from outside the Netherlands

We offer an increasing number of country-specific websites where you can place orders directly. If you order from our Netherlands website for delivery within the EU, no additional import duties or customs charges apply.

For deliveries outside the EU, local import duties, taxes and customs clearance fees may be charged when your order arrives in the destination country. These charges are outside our control and vary by country, so we cannot estimate their amount. You are responsible for paying any such charges. For details, please contact your local customs office before placing an order. Delivery may be delayed due to customs inspections.

It is your responsibility to ensure that the product you wish to order can be lawfully imported into your country. By ordering from us for delivery outside the EU, you are considered the importer of record and must comply with local laws and regulations. This does not affect your statutory consumer rights.

 

Data protection, privacy and security

For information please see our separate document on Data protection, Privacy and Security.

We process your personal data in accordance with our Privacy Policy, which forms an integral part of these Terms & Conditions. This includes health-related information that you provide in order for us to create personalised supplements. Such information is only processed with your explicit consent, which you can withdraw at any time.

Personal data is used solely for purposes such as fulfilling your order, customer service, and improving our services. We retain your data only for as long as necessary for these purposes or as required by law.

In some cases, your data may be stored or processed outside the European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards, such as the EU Standard Contractual Clauses, are in place. You will find further details, including the countries involved, in our Privacy Policy.

You have the right to access, correct, or delete your data, to restrict or object to its processing, and to request portability of your data. You also have the right to lodge a complaint with your national data protection authority.

 

Copyright

This website’s content (including text, design, layout, images, and videos) are protected by copyright and are the property of Art of You BV. Any use other than for your own personal and non-commercial use in line with the transactions and communications between you and us is not allowed without our express written permission.

 

Expanded Intellectual Property Rights

All supplement formulations, algorithms, health reports, website content, branding, packaging designs, and any related intellectual property remain the sole property of Art of You BV. You may not copy, reproduce, distribute, or otherwise use any of our intellectual property without our prior written consent.

 

Liability and Indemnity

For clarity, all information and recommendations we provide are for general wellness purposes only and should not be considered medical advice. You must seek independent professional medical advice before making any health-related decisions.

 

Nothing in these Terms and Conditions shall exclude or limit our liability where such limitation or exclusion is not permitted by law, including for death or personal injury caused by our negligence, or for your statutory rights as a consumer.

 

If we fail to comply with these Terms and Conditions, we are responsible for any loss or damage you suffer that is a foreseeable result of our breach of contract or negligence. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into the contract.

 

We are not responsible for loss or damage that is not foreseeable, nor for business losses such as loss of profit, revenue, contracts, anticipated savings, or data, as our products are supplied for personal use only.

 

This does not affect your statutory rights under Dutch and EU consumer law.

 

Jurisdiction and Governing Law

These Terms and Conditions, and any disputes arising out of them, are governed by Dutch law. If you live in another EU country, you also benefit from the mandatory protections of your local consumer law. Disputes will be subject to the jurisdiction of the Dutch courts, without prejudice to your right to bring proceedings in the courts of your habitual residence.

 

Assignment

You may not transfer your rights or obligations under these Terms to another person without our prior written consent. We may transfer our rights and obligations under these Terms to another organisation, but this will not affect your rights as a consumer.

 

Dispute Resolution

Before starting court proceedings, both parties will attempt to resolve disputes in good faith. If we cannot resolve a dispute within 30 days, we will consider mediation in the Netherlands before resorting to legal proceedings.

 

General

We may update these Terms and Conditions from time to time; the version that applies to your order is the version in force at the time you placed it.

If any part of these Terms is found to be invalid or unenforceable, the remainder shall continue in full force and effect.

These Terms and Conditions, together with any expressly referenced documents, form the entire agreement between you and us in relation to your order.

 

Force Majeure

We are not responsible for any failure to perform, or delay in performance of, our obligations under these Terms that is caused by events outside our reasonable control. Examples include strikes, acts of terrorism, natural disasters, pandemics, or disruptions to transport or telecommunications networks.

 

If an event of force majeure occurs, we will inform you as soon as possible and take steps to minimise the effect. If the delay continues for more than 30 days, you may cancel your order and receive a full refund for any products you have paid for but not received.